Frequently asked questions

What is INTELIQO?

INTELIQO is a leading provider of refurbished, high-quality IT devices, including laptops, desktops, tablets, and accessories. Our mission is to reduce e-waste by giving used devices a new life while helping our customers save money.

Why choose a refurbished device?

Refurbished devices are an excellent way to get high performance at a fraction of the cost compared to new models. By choosing refurbished, you're also helping reduce e-waste and supporting a more sustainable future.

Are refurbished devices reliable?

Yes! Every device we sell goes through a comprehensive inspection and testing process to ensure it performs like new. We thoroughly check all hardware, install updated software, and offer a warranty to give you peace of mind.

What kind of warranty do you offer?

All of our devices come with a 12-month warranty. This covers hardware defects that may arise during normal use. For more details on our warranty and coverage, please visit our Warranty Page.

Do you offer technical support?

Absolutely! We offer lifetime technical support for all our customers. If you need help setting up your device or encounter any issues, our dedicated support team is just an email or phone call away.

How do I place an order?

Ordering is simple! Just click on "Visit Online Store" button or visit https://ecolaptop.co.uk, browse our available devices, select the one that meets your needs, and click "Add to Cart." Follow the checkout process to securely pay, and we’ll deliver your device to your door.

What payment methods do you accept?

We accept most major credit and debit cards, as well as PayPal. Your payment details are processed securely, ensuring your personal information stays safe.

How long does delivery take?

We offer fast shipping across the UK! Typically, you can expect to receive your device within 3-5 business days after placing your order. If you need expedited delivery, please contact us for options.

Can I return my device if I'm not satisfied?

Of course! We have a 14-day return policy. If you are not satisfied with your purchase for any reason, you can return the device for a full refund or exchange. Please ensure the device is in the same condition as when you received it.

How do you ensure the devices are eco-friendly?

We follow a rigorous refurbishment process to minimize waste and extend the lifespan of devices that might otherwise end up in landfills. Additionally, we partner with certified recycling centers for responsible disposal of unusable components.

Do you offer any discounts for students or businesses?

Yes! We have special discounts for students, educators, and bulk purchases for businesses. To learn more about available discounts, please visit our Discounts Page or contact us directly.

What operating systems do your devices come with?

Our devices are fully refurbished and set up with a reliable operating system ready for use, ensuring optimal performance right out of the box.

How can I be sure the data on the device is secure?

We perform a complete data wipe on all devices before refurbishing them, ensuring there is no residual data from previous owners. Additionally, we install a fresh copy of the operating system and security updates to guarantee your safety.

Do you offer accessories with your devices?

Yes, we do! We offer a range of accessories, including chargers, cases, keyboards, and external mice. You can add these items during the checkout process.

How can I contact INTELIQO?

We’re always happy to help! You can reach us via email at info@inteliqo.uk or call us at 01535 666366 during business hours (Monday to Friday, 9 AM - 6 PM). For more information, please visit our Contact Us page.